Refund and Returns Policy

Overview

Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.

To be eligible for a full return, you mustn’t download the digital products. Otherwise you can claim partial refund based on your portion of download. Nevertheless if you prove that the digital product was falsely advertised and isn’t what one would expect from marketing then you will be entitled to full refund regardless of downloading it.

Refunds

After issuing a refund

Customers receive an email confirmation after a refund is issued. Credit card funds usually take 5-10 business days to appear on the buyer’s account while PayPal refunds are immediate.

In the case of a full refund, customers will no longer be able to access the content or receive the respective product’s updates.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at {email address}.

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

Need help?

Contact us at craftreaperltd@gmail.com for questions related to refunds and returns.